About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.
 

Job description

We are looking for a capable, diligent, and proactive Know Your Customer (KYC) Analyst to join our Operations team. Someone who comes from a tech-driven environment and feels at ease using modern tech tools, just like we do at Swan. In this position, you will be responsible for conducting detailed customer due diligence to prevent our organization from being misused for money laundering, financial fraud, and other financial crimes. Our teams are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!

✨ Your mission

KYC:

• Conduct detailed customer due diligence, perform risk assessments, and make sure each customer complies with our company's KYC policy.
• Gather necessary information and documents from new customers and verify them effectively.
• Ensure complete, accurate, and timely data entry of KYC records into the appropriate systems.
• Stay abreast of regulatory changes and updates regarding KYC and AML standards.
• Collaborate with the Compliance team in order to refine and optimize company's KYC policies.
• Ensure confidentiality of investigations and exchanges

Fraud Analysis:

• Assess and make recommendations to mitigate potential risks of financial fraud, money laundering, and terrorism financing.
• Use analytical tools and techniques to detect fraud, trends, patterns and provide actionable insights to enhance business risk strategies.

Client Relations:

• Building and establishing strong relationships with clients is a key aspect of this role. You will be acting as the main point of contact for KYC-related interactions, answering customers’ questions and requests
• Improve documentation (Help Center) by implementing any ideas that allow for better client onboarding (articles, FAQ, etc.)
• Work effectively with all teams (Product, Engineering, Compliance, Operations, and Sales) to improve and develop new processes.

Preferred experience

✨ You’re a great match if:

• You have experience in Back Office or KYC, ideally in a Fintech, Payment Provider, Bank, consulting firm, or other fast-paced work environment. This experience will help you better understand the needs of our clients and the industry as a whole.
  
• You have a good understanding of KYC, Anti-Money Laundering (AML), and due diligence requirements.
  
• You have proven experience working in a tech-driven environment using modern tools such as Forest (CRM), Zendesk (ticketing system), and other AML/KYC-related tools.
• You enjoy optimizing internal processes to better respond to our customers. This requires a proactive approach and the ability to think outside the box.
  
• You can effectively communicate with internal and external stakeholders with excellent communication skills, especially when explaining our product, process, and business-related questions
  
• You have strong analytical skills, allowing you to elaborate key findings and make decisions quickly.
  
• You are organized, rigorous, and have excellent attention to detail skills.
  
• You have excellent English and French language skills.
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ ✨ Perks of being a Swanee:

• 
  Meal Vouchers: We provide a Swile card to cover your meals on work days. 🥗
• Holidays : 25 days + RTT 🏝️
• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes. 🚇
• Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance. 🚑
• Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. 🏋
• Hybrid remote policy: We offer the possibility of working from home for 2 days per week. 🏡
• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝
• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment process

• A 30-minute video call with our Talent Acquisition Specialist  to get to know you, understand your career expectations, and answer your questions
• A take-home case study followed by a debrief with our Lead KYC
• A Peer interview 
• A final interview with our Chief Service Officer