About

 
Swan is the leading European fintech specialized in embedded banking. A laureate of the French government’s selective year list of tech champions, “French Tech Next 120,” we are quickly expanding across Europe.

Over 100 European companies have already seamlessly integrated banking services such as accounts, cards, and payments into their products through our Banking-as-a-Service platform. This approach, known as “embedded finance”, empowers businesses to elevate their offerings and create new revenue streams — often times tripling their revenue!

Our founders’ vision from the beginning was Simplicity: that anyone with a fintech idea at 2 am can visit our website, start building, and buy themselves a coffee with a self-issued card the very next day. That vision has taken us far.

Following a 38M€ Series B round last September, we have been doubling our headcount and already have over 230 Swanees across offices in Paris, Bordeaux, Berlin, Barcelona, Amsterdam, and Milan! If you’re excited about joining a European fintech adventure, Swan is the way!

To learn more about us: About Swan ; Our story.

Job description

Swan is seeking a talented and driven fixed-term Senior Technical Writer to join our Documentation team. We're a team of ambitious individuals driven by clear communication and a passion for continuous improvement.

We tackle complex challenges collaboratively, and our team plays a crucial role in ensuring our partners, their users, and our internal teams can effortlessly leverage our cutting-edge product. Our team owns a diverse range of content, including technical product documentation, help center, engaging partner e-learning, intuitive UX writing, and vital internal resources.

As a Senior Technical Writer at Swan, you won't just document; you'll be a key enabler of our product's success, directly impacting user adoption and satisfaction.

✨ Your mission

As our Senior Technical Writer, you will develop and refine Swan's technical documentation, with a strong focus on our API reference. You will lead the content strategy for this critical area, working closely with the Documentation Team Manager to deliver a unified and user-centric content journey. Your core responsibilities include:

• Mastering clarity: Transforming intricate technical details into concise, engaging, and easily understandable documentation for a diverse audience.
• Driving content strategy: Leading initiatives to optimize our documentation based on data insights and industry best practices, ensuring maximum user impact.
• Crafting developer-focused content: Writing, editing, and refining key technical assets, including API reference guides, integration guides, code examples, and conceptual overviews, while maintaining our brand's voice.
• Fostering collaboration: Partnering closely with Product, Engineering, Design, Marketing, Support, and Implementation teams to gather essential information and guarantee the accuracy and completeness of all documentation.
• Optimizing processes: Continuously improve our documentation workflows and standards.
• Elevating team expertise: Mentoring and guiding team members to enhance their technical writing skills and contribute to a high-performing documentation practice.

Preferred experience

✨ You’re a great match if:

• Proven technical writer: You have 5-7 years of hands-on experience in technical writing, with a significant focus on API documentation. Experience leading end-to-end documentation projects is a distinct advantage.
  
• Exceptional wordsmith: You deeply appreciate precise and impactful language, with an unwavering commitment to accuracy and clarity.
  
• Natural collaborator: You thrive in cross-functional environments, effortlessly building rapport with diverse teams to understand their needs and achieve shared objectives.
  
• Strategic thinker: You approach documentation with a structured and methodical mindset, prioritizing quality and planning effectively to deliver exceptional results.
  
• Technical communicator: You excel at demystifying complex technical concepts, translating them into accessible information for technical and non-technical users.
  
• Proactive and results-oriented: You are adept at managing multiple projects simultaneously, prioritizing effectively in a dynamic environment, and consistently meeting deadlines.
  
• Design acumen: You're comfortable using design tools to create clear, informative diagrams and visuals that enhance understanding.
  
• API savvy: You have a solid understanding of API principles and ideally have practical experience working with or explaining them.
  
• Language and localization expert: Your English grammar and editing skills are impeccable, and you understand the nuances of language and their impact on successful localization.
  
• Growth-minded: You actively seek and value constructive feedback, demonstrating a strong commitment to continuous learning and improvement.

It's okay if you don't tick every single box – if you're passionate about creating impactful documentation and believe you have the core skills, we strongly encourage you to apply! 🙌

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture. 

Recruitment Process

• A 30-min video call with our Talent Acquisition Specialist, to get to know you, understand your career expectations, and answer your questions
• An interview with the Hiring Manager
• A take-home case study followed by a debrief with a Peer
• A Final interview with a member of the Executive Committee