About

 
Swan is the leading European fintech specialized in embedded banking. A laureate of the French government’s selective year list of tech champions, “French Tech Next 120,” we are quickly expanding across Europe.

Over 100 European companies have already seamlessly integrated banking services such as accounts, cards, and payments into their products through our Banking-as-a-Service platform. This approach, known as “embedded finance”, empowers businesses to elevate their offerings and create new revenue streams — often times tripling their revenue!

Our founders’ vision from the beginning was Simplicity: that anyone with a fintech idea at 2 am can visit our website, start building, and buy themselves a coffee with a self-issued card the very next day. That vision has taken us far.

Following a 38M€ Series B round last September, we have been doubling our headcount and already have over 230 Swanees across offices in Paris, Bordeaux, Berlin, Barcelona, Amsterdam, and Milan! If you’re excited about joining a European fintech adventure, Swan is the way!

To learn more about us: About Swan ; Our story.

Job description

We are seeking a highly motivated and experienced KYC Team Lead to join our rapidly expanding team. The role involves dedicating approximately 50% of the time to KYC review activities, such as customer onboarding (KYB-KYC), transaction investigations, and handling edge cases, and the other 50% to team management and training.

As part of our AML activity scaling efforts, we have three teams that are continuously growing and need support.

✨ Main Tasks

Team Management and Training:

• Operational monitoring, including tracking performance indicators and live coordination.
• Assigning team tasks, such as processing KYC reviews and onboarding new customers.
• Onboarding and training new team members on KYC procedures and practices.
• Providing ongoing training and coaching to enhance the team's performance.
• Monitoring service quality and operations execution for continuous improvement.
• Managing outsourced operations when necessary.

Scale & Optimize:

• Addressing significant challenges related to scaling and optimizing current KYC processes, workflows, and tools while collaborating with product, engineering, operations, risk & compliance, and sales departments.
• Ensuring the implementation and enhancement of new processes, fostering energy and momentum with various stakeholders to ensure consistent, scalable operations**.**
• Developing and implementing processes to enhance the efficiency and accuracy of the KYC/Anti-Money Laundering (AML) process.
• Contributing to the maintenance and updating of operational procedures related to KYC/AML processes.

Production:

• Running quality controls.
• Addressing edge cases escalated by the team.
• Ensuring compliance with procedures, internal policies, and applicable legislation.

Preferred experience

✨ You’re a great match if:

• You have significant experience as a Lead in the KYC/AML/Financial Security area. Experience in fintech, payment, banking, or within a start-up/scale-up or fast-paced work environment would be a plus.
• You have a strong understanding of the AML/CFT regulatory framework.
• You possess strong leadership and team management skills.
• You enjoy optimizing internal processes to deliver superior customer satisfaction. This requires a proactive approach and the ability to think creatively.
• Proven success in formulating and executing strategies based on your deep knowledge of operations metrics and analytics.
• You have strong analytical skills and an eye for detail, which enables you to quickly make data-informed decisions.
• You have a sense of production priority and urgency.
• You can effectively communicate with internal and external stakeholders in English. Proficiency in French is a plus.
• You're not afraid of hands-on work and have a strong 'do-er' mentality.
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.
• The best health insurance: Alan 🦭
• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.
• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪
• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.
• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

Recruitment process

• A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
• An interview with our Senior KYC Lead
• A case study 
• A peer interview with our Risk team
• Last interview with our Chief Service Officer